Running a clinic means people trust us with more than just their bodies — they trust us with their information too. Whether you’re browsing our site trying to figure out if fat freezing is right for you, or you’ve already booked in for a consultation, we want you to know exactly what happens with the details you share with us.
This page lays all of that out plainly. No confusing legal jargon, no vague promises — just a straightforward explanation of how we handle your personal information and why.
We’re based in Melbourne, Victoria, and everything we do is guided by the Privacy Act 1988 (Cth) and the Australian Privacy Principles set out by the Office of the Australian Information Commissioner.
Who This Policy Covers
This policy applies to anyone who visits our website, gets in touch with us via our contact form, books a consultation, or communicates with us in any way — whether that’s by phone, email, or through social media. If you’re reading this, it applies to you.
What We Collect and When
We don’t go out of our way to gather information we don’t need. Here’s what we actually collect and the situations where that happens.
When you reach out to us directly, whether through the contact form on our site or by calling or emailing us, we’ll have your name, your contact details, and whatever you’ve written to us. If your message includes health information — for example, you’ve mentioned a condition that might be relevant to your fat freezing treatment — we hold that carefully and only use it to give you proper advice about your options.
When you visit our website, some information is collected automatically. This includes things like your IP address, what browser and device you’re using, which pages you looked at and for how long, and how you found us in the first place (whether that was Google, a referral link, or typing our address directly). None of this tells us who you are personally — it’s anonymous traffic data that helps us understand whether our website is actually useful.
When you book an appointment, we’ll need a bit more from you so we can manage your visit properly. This includes your contact details and any relevant health information we need to ensure your treatment is safe and appropriate for you.
We also use cookies on our site. These are small files that get stored on your device when you browse. Some are essential — without them, the website doesn’t work properly. Others are used for analytics so we can see how people are using the site and where we can improve things. You can turn cookies off in your browser settings if you’d prefer, though some parts of the site may not work as well if you do.
How We Use Your Information
The short answer is: only in ways that make sense given why you shared it with us.
If you contacted us with a question, we use your details to reply. If you’ve booked a consultation, we use your information to manage that appointment. If you’ve signed up to hear from us, we’ll send you relevant updates about our treatments or any promotions we’re running.
We also look at our analytics data on a regular basis to see what’s working on our website and what isn’t — things like which pages people spend the most time on, where they tend to leave, and whether people are finding the information they’re looking for. That helps us keep improving the experience for new visitors.
We don’t use your information for anything beyond what’s listed here. And we won’t start doing so without telling you first.
Who Else Sees Your Information
We don’t sell your data. We don’t trade it. We don’t pass it to third parties who want to market their own services to you.
That said, running any modern business involves working with outside services, and some of those do process information on our behalf. Our website is hosted by a third-party provider. We use email software to manage correspondence. We use Google Analytics to understand our website traffic. If we take bookings through scheduling software, that platform will also process your appointment details.
Every provider we work with is bound by their own privacy obligations and is only permitted to use your data for the specific purpose we’ve engaged them for — nothing else. We also comply with Google’s data processing terms when it comes to analytics.
Occasionally, we may be legally required to disclose information — for example, in response to a court order or a lawful government request. In those cases, we have no choice but to comply.
Keeping Your Information Safe
We take reasonable steps to protect what you share with us. Our website runs on HTTPS, which means the connection between your browser and our site is encrypted. Access to client records and enquiry data is restricted internally, and we review our security practices regularly.
That said, we’d be misleading you if we claimed any internet-based system was completely risk-free. No one can honestly make that guarantee. What we can tell you is that we take this seriously and do everything reasonable to protect your information.
We only hold onto your data for as long as we genuinely need it. When it’s no longer required — and there’s no legal reason to keep it — we delete it.
Your Rights
Under Australian privacy law, you have the right to know what personal information we hold about you, to ask us to correct anything that’s wrong, and to request that we delete your data where there’s no legitimate reason for us to keep it.
If you’ve been receiving marketing emails from us and you’d rather not, every message we send includes an unsubscribe link — one click and you’re off the list. You’re also welcome to email or call us directly and we’ll take care of it straight away.
If you have a concern about how we’ve handled your information and you feel we haven’t addressed it properly after speaking with us, you can escalate it to the Office of the Australian Information Commissioner at www.oaic.gov.au.
A Note on Our Marketing Emails
We only send marketing communications to people who have opted in. We don’t buy email lists or add people without their knowledge. Every marketing email we send is compliant with the Spam Act 2003, and getting off our list is always straightforward — no hoops to jump through.
Links to Other Websites
Sometimes our site links out to other pages — social media profiles, review platforms, partner websites. Once you leave our site, this policy no longer applies to you. Those sites have their own privacy policies and we’d encourage you to have a read of them if you’re curious.
Children
Our treatments are for adults only, and our website isn’t directed at anyone under 18. We don’t knowingly collect information from children, and if it ever came to our attention that we had, we’d remove it immediately.
Updates to This Policy
If anything significant changes about the way we handle personal information, we’ll update this page and change the date at the top. It’s worth checking back occasionally — though we’ll always try to notify existing clients of any meaningful changes directly.
Get in Touch
If you’ve got questions about anything covered here, or you’d like to access, correct, or delete your information, please don’t hesitate to reach out.
Fat Freezing Melbourne Melbourne, Victoria, Australia Email: info@fatfreezingmelbourne.com Phone: +61 466 061 013 Website: www.fatfreezingmelbourne.com
We’ll always do our best to respond quickly and sort things out properly.