Before you book a treatment or even just browse our site, we think it’s fair that you know the terms under which we operate. This isn’t about covering ourselves in fine print — it’s about making sure both sides know what to expect so there are no surprises down the track.
By using our website or booking any service with Fat Freezing Melbourne, you’re agreeing to what’s written here. If something doesn’t sit right with you, please get in touch before booking and we’ll do our best to answer your questions.
About Us
Fat Freezing Melbourne is a professional body contouring clinic located in Melbourne, Victoria, Australia. We specialise in non-surgical fat reduction treatments, with cryolipolysis — commonly known as fat freezing — at the core of what we offer. Our website is www.fatfreezingmelbourne.com and everything on it, including these terms, is governed by the laws of Victoria, Australia.
Using Our Website
Our website is here to give you information about our treatments, help you decide if fat freezing is right for you, and make it easy to get in touch or book a consultation. That’s the purpose it’s designed for, and we ask that you use it accordingly.
You’re welcome to browse, share links, and use the information we publish for your own personal research. What you can’t do is copy our content, republish it, use it commercially, or pass it off as your own — the written content, images, and materials on this site belong to Fat Freezing Melbourne and are protected under Australian copyright law.
We do our best to keep the information on our website accurate and up to date. That said, the cosmetic treatment industry moves quickly and details around pricing, treatment protocols, or availability can change. If there’s ever a conflict between what’s written on our site and what we tell you directly, please rely on the more recent communication.
We’re not responsible for the content of any external sites we link to. If you click through to a third-party website, you’re leaving our space and their own terms apply from that point.
Consultations and Bookings
Every client who books a treatment with Fat Freezing Melbourne starts with a consultation. This isn’t just a formality — it’s how we make sure fat freezing is genuinely suitable for you. Cryolipolysis isn’t appropriate for everyone, and we’d rather have an honest conversation upfront than put anyone through a treatment that isn’t right for their body or health situation.
During your consultation, we’ll ask you some questions about your health history, any medications you’re taking, and what you’re hoping to achieve. Please answer these as honestly as you can. The information you share stays confidential and is only used to assess your suitability for treatment.
If we determine that fat freezing isn’t appropriate for you, we’ll tell you clearly and explain why. We may also refer you to another healthcare professional if we think that’s in your best interest.
To book a treatment, you’ll need to confirm that you’ve read and understood our pre-treatment guidelines, complete any required intake forms, and give your written consent before the session begins. Bookings are only confirmed once you’ve received a confirmation from us — a form submission alone doesn’t guarantee your spot.
Deposits and Payments
We may require a deposit at the time of booking to secure your appointment. The amount will be communicated to you clearly before you pay anything. This deposit goes toward the cost of your treatment.
Payment for your treatment is due on the day of your appointment unless a different arrangement has been agreed in writing. We accept the payment methods listed on our website or confirmed at the time of booking. All prices are in Australian dollars and include GST where applicable.
Pricing may change from time to time. The price quoted at the time of your booking confirmation is the price that applies to your appointment — any subsequent changes to our price list won’t affect a booking that’s already been confirmed.
Cancellations and Rescheduling
We understand that life gets in the way sometimes, and we’ll always try to be reasonable. But our time slots are limited, and a late cancellation means another client misses out on a spot.
If you need to cancel or reschedule, we ask that you give us at least 48 hours notice. Cancellations made within that window or appointments where you simply don’t show up may result in your deposit being forfeited. We’ll always communicate this clearly before it happens and won’t hold onto anything without explaining why.
If we ever need to cancel or move your appointment on our end — which we try very hard to avoid — we’ll contact you as soon as possible and offer you an alternative time or a full refund of any deposit paid.
Treatment Results
Fat freezing produces real, measurable results for the right candidates, and we’re proud of the outcomes we achieve for our clients. That said, results vary from person to person depending on factors like the treatment area, individual biology, lifestyle, and how many sessions are involved.
We’ll give you an honest assessment during your consultation of what you can realistically expect. What we won’t do is make guarantees about specific outcomes — no ethical clinic should, and any that do are worth being cautious about.
Before and after photos, testimonials, and case studies shared on our website or social media represent individual experiences and are not a promise that you’ll see the same results. They’re there to give you a realistic sense of what treatment can achieve, not to set an expectation that every client will look identical.
If you have questions about what results are realistic for your particular goals and body type, bring them up during your consultation — that’s exactly what it’s there for.
Your Health and Suitability
Fat freezing is a non-invasive treatment with a strong safety record when performed correctly on suitable candidates. However, it is not appropriate for everyone.
You should not book a fat freezing treatment if you are pregnant or breastfeeding, have certain cold-related conditions such as cryoglobulinemia, cold agglutinin disease, or paroxysmal cold haemoglobinuria, have open wounds or active skin conditions in the treatment area, or have any other health condition that may make the treatment inadvisable. A full list of contraindications will be discussed with you during your consultation.
It is your responsibility to disclose any relevant health conditions, medications, or recent procedures to us before your treatment. If you withhold information that affects your suitability and something goes wrong as a result, we cannot be held responsible for that outcome.
If you’re unsure whether fat freezing is right for you medically, please speak to your GP first and let us know what they’ve advised.
After Your Treatment
Following your session, we’ll provide you with aftercare instructions. These aren’t optional suggestions — they’re part of getting the best result from your treatment and reducing the small risk of any unwanted side effects.
Common experiences after fat freezing include temporary redness, swelling, bruising, tingling, or numbness in the treated area. These are normal and typically resolve on their own within days to a few weeks. Less common side effects will be explained during your consultation.
If you experience anything unusual or concerning after your treatment, contact us straight away. Don’t wait and hope it resolves — reach out and we’ll advise you on what to do.
Liability
We take great care in delivering our treatments safely and professionally. Our staff are trained, our equipment is maintained, and our procedures are designed with your wellbeing in mind.
That said, there are limits to what we can be held responsible for. To the extent permitted by Australian consumer law, we are not liable for any indirect or consequential loss arising from your use of our website or from a treatment — including loss of earnings, time, or any outcome that falls outside what was reasonably expected based on your consultation.
Nothing in these terms is intended to exclude or limit any rights you have under the Australian Consumer Law, including guarantees that cannot be legally waived. If a service we provide falls short of the consumer guarantees in the Competition and Consumer Act 2010, you have rights and we’ll honour them.
Intellectual Property
Everything on this website — the text, images, treatment descriptions, logos, and layout — belongs to Fat Freezing Melbourne. You’re welcome to read it, share links to it, and use it to make informed decisions about your care. You’re not permitted to copy it, adapt it, republish it, or use it for any commercial purpose without our written permission.
If you’d like to use any of our content for any reason — media enquiries, educational purposes, referrals — just get in touch and we’ll be happy to discuss it.
Privacy
How we collect, use, and protect your personal information is covered separately in our Privacy Policy, which you can find on our website. These Terms and Conditions should be read alongside that document.
Changes to These Terms
We review and update these terms from time to time. When we do, the updated version will be posted on this page with a revised date at the top. If the changes are significant, we’ll do our best to let existing clients know directly.
Continuing to use our website or book services with us after an update means you’re accepting the revised terms. If anything changes that you’re not comfortable with, please contact us before your next booking.
Governing Law
These terms are governed by the laws of Victoria, Australia. If any dispute arises between us that we can’t resolve by talking it through, it will be subject to the jurisdiction of the Victorian courts.
We genuinely hope it never comes to that — in our experience, most concerns can be resolved quickly and fairly with a direct conversation.
Contact Us
If you have questions about anything in these terms, want to clarify something before booking, or need to raise a concern about a treatment you’ve received, please reach out.
Fat Freezing Melbourne Melbourne, Victoria, Australia Email: info@fatfreezingmelbourne.com Phone: +61 466 061 013 Website: www.fatfreezingmelbourne.com
We’re real people running a real clinic, and we’re always happy to talk things through properly.